So it seems that certain people are of the opinion that serendipity is being killed by technologies that make everything more efficient.
While I agree with this retort and this one too (which comically enough was found through serendipity) I think the argument comes down to one basic question, Does serendipity imply that you weren't looking for it?
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There is a myriad of well-engineered products in the world that failed to disrupt markets because they missed out on putting forward customer and user experience. In the age of user and customer experience companies need to focus on users’ problems rather than on technology only. https://cxdojo.com/cx-aware-solutions-development
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